Shipping policy

Shipping Policy

At Choco Gaarden, we aim to deliver your favorite products safely and on time.

1. Order Processing

• Orders are processed within 1–2 business days
• Orders placed on weekends or holidays will be processed on the next working day

2. Delivery Time

• Standard delivery time: 3–7 business days
• Delivery timelines may vary depending on your location

3. Shipping Charges

• Shipping charges are calculated at checkout
• Free shipping may be available on selected offers or minimum order value

4. Delivery Locations

We currently ship across India.

For special delivery requests, please contact us before placing your order.

5. Order Tracking

Once your order is shipped:

• You will receive a tracking link via email or SMS
• You can track your order in real time

6. Delays in Delivery

While we strive to deliver on time, delays may occur due to:

• Courier service issues
• Weather conditions
• High order volumes
• Remote delivery locations

Choco Gaarden is not responsible for delays caused by external factors.

7. Incorrect Address

Please ensure that your shipping address is accurate.

• Orders with incorrect or incomplete addresses may face delays or cancellation
• We are not responsible for delivery failures due to incorrect details

8. Damaged Packages

If your order arrives damaged:

• Report it within 24 hours of delivery
• Share clear images of the package and product

📧 Email us at: thechocogaarden@gmail.com

9. Undelivered Orders

If a package is returned to us due to:

• Incorrect address
• Customer unavailability

Re-shipping charges may apply.