Refund policy

Refund & Return Policy

At Choco Gaarden, we are committed to delivering high-quality products crafted with care. Due to the nature of our food products, we follow a strict return and refund policy to ensure safety and hygiene.

1. No Returns Policy

We do not accept returns once the product has been delivered.

As our products are consumable items, we cannot accept returns for:

• Change of mind
• Taste preference
• Incorrect usage
• Opened or used products

2. Damaged or Defective Products

We will provide a replacement or refund only if:

• The product is damaged during delivery, or
• You receive the wrong product

3. Reporting an Issue

To be eligible for a replacement or refund:

• You must report the issue within 24 hours of delivery
• Provide:
  • Clear photos of the product
  • Image of the packaging
  • Order details

📧 Email us at: thechocogaarden@gmail.com

4. Refund Process

Once your request is reviewed and approved:

• Refunds will be processed within 5–7 business days
• Amount will be credited to your original payment method

5. Replacement Policy

In case of damaged or incorrect products:

• A replacement will be shipped at no additional cost, OR
• A full refund will be issued

6. Non-Eligible Cases

We do not offer refunds or replacements for:

• Minor packaging damage (outer box only)
• Delay caused by courier partners
• Incorrect address provided by customer

7. Order Cancellation

Orders can be cancelled only before dispatch.

Once shipped, cancellations are not allowed.